Last updated: 25 October 2026
At Vyn Dene, we want your wine to arrive in perfect condition and in good time. This policy sets out how we deliver our wines and how we handle returns, cancellations, and any issues that might arise.
1. Delivery overview
We currently deliver to addresses across the United Kingdom. All wines are securely packed and sent using trusted couriers.
Standard Delivery
- Delivery time: Typically within 3–5 working days from dispatch.
- Cost: £9.60 (including VAT).
Free Delivery on Orders over £120
Standard delivery is free on any order of £120 or more.
Next-Day Delivery
- Delivery time: Delivered by 1pm on the next working day after dispatch, insured up to £750.
- Cost: £25.00 (including VAT).
Please note that this is next-day delivery once your order has been sent, rather than next-day dispatch. We’re a small business and pack every order by hand, so orders are still dispatched within our usual dispatch times below.
Free Local Delivery
We’re proud to support our local community. Orders to addresses within HP16 and other surrounding postcodes qualify for free delivery.
(Note: Please double check your delivery postcode and basket before placing your order. Contact us if in doubt.)
2. Dispatch times
We aim to dispatch orders within 4 calendar days of confirmation. If there’s ever a delay, we’ll contact you as soon as possible.
Gift Boxes
When you order a gift box, you can choose when it is sent:
- Send now: dispatched within three working days.
- Send in December: held for you and dispatched in the week of 7 December, in good time for Christmas.
To send a gift box straight to the recipient, simply enter their address as the delivery address at checkout. If you’d like a gift message included, add it to the order notes and we’ll put it in the box.
3. Delivery requirements
- Deliveries must be received by someone aged 18 or over.
- We operate a Challenge 25 policy: if the recipient appears under 25, ID will be requested.
- If no one is available or age verification fails, delivery may be rearranged or cancelled.
4. Returns & refunds
We want you to be completely happy with your order. If something’s not right, we’ll make it right.
Unwanted orders
If you change your mind, you may cancel and return your order within 14 days of delivery, provided:
- The wine is unopened, in saleable condition, and safely returned.
To initiate a return, please contact us with your order details.
You are responsible for return postage unless the wine was delivered in error or was damaged/faulty.
Gift boxes
Gift boxes containing fresh cheese, which is perishable, can’t be returned once dispatched. This doesn’t affect your rights if a box arrives damaged or faulty, as set out below.
Damaged or faulty wines
If your wine arrives damaged, corked, or otherwise compromised, please contact us immediately with photos and a description. We’ll offer a replacement or refund as appropriate.